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België
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Deutschland
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France
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Italia
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Luxemburg
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México
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Nederland
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Polska
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Portugal
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Suomi
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Sverige
support.stubhub.se
United Kingdom
support.stubhub.co.uk
Bienvenido a Atención al cliente de StubHub
Knowledge base
About StubHub [UK]
About us
4
What is StubHub?
Is StubHub secure?
StubHub's FanProtect Guarantee
Where do Stubhub's tickets come from?
Legal & Personal Information
4
How does StubHub protect my personal info?
EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
What are StubHub's Terms and Conditions?
Overview of 2022 1099-K Regulations
StubHub Business Separation
1
StubHub Business Separation Update
Affiliates
1
StubHub Affiliate Programme
Account and Settings [UK]
General settings
11
How to change my StubHub password
Password requirements for a StubHub account
Where can I download the StubHub app?
How to disable my account
How to make a request about my personal information
View all 11
Contact information
4
How to change my default contact information
How to delete my addresses from my account
How to change my default email address?
How to update your user name
Payment settings
5
How to add a credit or debit card on my account
How to delete a credit or debit card on my account
How to update a credit or debit card on my account
Credit card declined on StubHub
How to update your payment details
Preferences and notifications
4
Setting or stopping a price alert
Alert says tickets are no longer available
StubHub heart icons
Got an email saying my StubHub account info changed
Promos and gift cards
7
How long are StubHub credits valid?
Where are my discounts?
Are there discounts on StubHub?
Can I transfer coupons or gift cards to another StubHub account?
Checking the balance of a StubHub gift card
View all 7
Event and Venue [UK]
Manchester City and Manchester United
1
Listing Manchester United / Manchester City (Premium Hospitality & VIP Packages) tickets on StubHub
More Events & Venues
4
Teams, artists, and venues partnered with StubHub
I want to purchase tickets on StubHub for a multiple-day festival – how many tickets should I buy?
Putting on your festival wristband
Listing Wimbledon 2023 debenture tickets
Buyers [UK]
General questions
7
Are the tickets I bought on StubHub real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
Coronavirus update
How do I know the seller hasn't sold the tickets elsewhere?
View all 7
Buying tickets
34
How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
What are the different ticket types?
Why are some tickets priced differently within the same section?
Can I negotiate the price with the seller?
View all 34
Paying for tickets
8
Payment methods StubHub accepts
What is PayPal?
How to buy tickets with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
View all 8
Managing your orders
27
Did my order go through?
Buying tickets as a guest: How to see your order
How to return the season cards
When will I get my refund?
Finding past StubHub orders
View all 27
Getting your tickets
22
Getting your tickets you bought on StubHub
Tracking your order
When will I get my tickets?
Understanding your order's delivery statuses
How do E-tickets work?
View all 22
Resolving problems
16
Can't get into an event
I lost my tickets
I have a charge on my credit card but there are no orders in my StubHub account. What is going on?
My postal code isn’t recognized with StubHub
Why has my purchase been rejected?
View all 16
Getting started
First steps on StubHub International
8
How to create an account
How to set my payment method
How to add a new address to my account
Does it cost anything to create a StubHub International account?
Do I need an account to buy and sell tickets?
View all 8
About StubHub International
About us
5
What is StubHub International?
Is StubHub International secure?
StubHub International's FanProtect Guarantee
Where do Stubhub International's tickets come from?
CMA announces remedy for StubHub sale to viagogo
Legal & Personal Information
4
How does StubHub International protect my personal info?
EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
What are StubHub International's Terms and Conditions?
Overview of 2022 1099-K Regulations
StubHub Business Separation
2
StubHub Business Separation Update
What is StubHub International?
Affiliates
1
StubHub International Affiliate Programme
Account and Settings
General settings
11
How to change my StubHub International password
Password requirements for a StubHub International account
Where can I download the StubHub app?
How to disable my account
How to make a request about my personal information
View all 11
Contact Information
4
How to change my default contact information
How to delete my addresses from my account
How to change my default email address?
How to update your user name
Payment settings
5
How to add a credit or debit card on my account
How to delete a credit or debit card on my account
How to update a credit or debit card on my account
Credit card declined
How to update your payment details
Preferences and notifications
5
Setting or stopping a price alert
Alert says tickets are no longer available
StubHub International heart icons
Got an email saying my StubHub International account info changed
I want to submit a suggestion. Where can I send it?
Promos and gift cards
7
How long are credits valid?
Where are my discounts?
Are there discounts on StubHub International?
Can I transfer coupons or gift cards to another StubHub International account?
Checking the balance of a StubHub International gift card
View all 7
Technical Support
Technical Support
16
Why can’t I login to my StubHub International account?
My account is locked after trying to log in
I'm getting an error that something went wrong on the checkout page
I'm getting an error that said my tickets are no longer available
I'm not getting the reset password email
View all 16
Event and Venue
US events
5
Super Bowl 2023
How to list tickets for a NBA game
How to list tickets for a MLB game
How to list tickets for an NFL US game on StubHub International
What if the NBA/NHL playoff match was cancelled?
Manchester City & Manchester United
1
Listing Manchester United / Manchester City (Premium Hospitality & VIP Packages) tickets
More Events & Venues
4
Listing Wimbledon 2023 Debenture tickets on StubHub
I want to purchase tickets on StubHub International for a multiple-day festival – how many tickets should I buy?
Putting on your festival wristband
Teams, artists, and venues partnered with StubHub International
Buyers
General questions
8
Are the tickets I bought real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
How do I know the seller hasn't sold the tickets elsewhere?
Venue & travel policies on social distancing and public health
View all 8
Buying tickets
40
How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
How long does the verification process usually take?
What are the different ticket types?
Why are some tickets priced differently within the same section?
View all 40
Paying for tickets
14
Payment methods StubHub International accepts
What is PayPal?
How to buy tickets with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
View all 14
Managing your orders
43
How to contact the seller
I bought tickets on StubHub International and was asked for a photocopy of my ID or passport.
I lost my tickets
Want to pick up my tickets from a UPS store
UPS delivered my tickets, but now I can’t find them
View all 43
Getting your tickets
16
I got an email that my tickets were ready to download but they were not attached
Want to change my order delivery date
How to update your shipping address in your order
Printing PDF tickets more than once
Want to change my ticket type
View all 16
Resolving problems
6
Why has my purchase been rejected?
Invoice price doesn't match the amount paid
No confirmation email when I bought tickets
Why do I have more than one charge on my credit card?
I damaged my ticket. Can I use them?
View all 6
Sellers
General questions
7
What are the seller’ responsibilities?
Can I sell non-event tickets/passes on StubHub International?
Providing personal information when listing tickets
What is a PDF file?
What are splits?
View all 7
Selling tickets
23
Types of tickets you can list
How to list tickets
Listing tickets on StubHub International and different ways to deliver them
Selling tickets but don't have them yet
Who can sell tickets on StubHub International?
View all 23
Managing your listings and sales
28
Where to see your listings on StubHub International
What are the different listing status?
How to modify my listing
Changing the price of your StubHub International listing
Listed tickets but want to use them
View all 28
Delivering tickets
23
Selling tickets and delivery expectations
How to change the delivery method of my sale
Sold tickets on StubHub International but don’t have them
You’re all set! We’ll automatically confirm your order within 30 minutes of your transfer.
Can I hand deliver the tickets I sold on StubHub International?
View all 23
Getting paid
16
How to see your payment history
Getting paid for your StubHub International sale
Updating your payment method to sell tickets
Expected payout if tickets sell
What's a Credit Memo?
View all 16
Resolving problems
10
How to unblock my listing
Can't add my credit card while listing tickets
I reported an issue by accident on my sale. Can I undo it?
Why won’t my barcodes work?
Issues uploading PDF tickets to a StubHub International listing or sale
View all 10