Know your current password but want to change it? Following the steps to change from a desktop.

  1. Go to 'Settings' > 'Contact' 
  2. Select 'Change password'
  3. Follow the steps

If you forgot your password, you can request a new one from your laptop or mobile app: 

  1. At the login screen, select 'Forgot your password?'
  2. Enter the email address associated with your StubHub International account
  3. Check your email and follow the steps. Didn't receive the reset password email? If you didn't receive the password reset email, check your spam or junk folders.
    • It's not there: Clear your internet browser's cache and cookies. Try resetting the password again.
    • Did you log in through Facebook? If your Facebook email is different from your StubHub International email, check that inbox.

Your password can't be your email address. It should be:

  • Between 8 and 20 characters
  • A combination of numbers, letters (upper or lower case), and/or special characters