You know your current password but want to change it:

  1. Go to 'Settings' > Contact 
  2. Select 'Change password'
  3. Follow the steps

You forgot your password and need to request a new one:

  1. At the login screen, tap 'Forgot password'
  2. Enter the email address if it's not filled in for you
  3. Tap 'Send email'
  4. Check your email (including spam and junk folders if you don't see it) and follow the instructions

Follow these troubleshooting steps if the email isn't coming through

Password requirements: Your StubHub account password should be 

  • Between 8 and 20 characters
  • A combination of numbers, letters (upper- or lowercase), and/or special characters
  • Your password can't be your email address