As part of our FanProtect Guarantee, StubHub guarantees a refund (the whole amount from the purchase) if an event is cancelled. An event is considered cancelled when:

  • There has been a public notice from the organizer, and there isn't any alternate date
  • The organizer announces, in turn, that a full refund will be processed for the tickets

StubHub cannot be held responsible for the conditions in the scheduling of events, or any possible changes concerning the date, time, or venue that may occur at an organization’s discretion. Sport events may be subject to last-minute changes regarding the time, so we recommend that you stay alert.


If your event has been cancelled, please contact us and we’ll be happy to help you!