To deliver a type of mobile ticket to the buyer:

  1. Go to your original ticket company account and select the tickets you sold. This could be Ticketmaster, AXS, the team, venue, or another ticketing company.
  2. Transfer the tickets through the original ticket company account. Find the Sale info section in the email we sent when the tickets sold. Transfer the tickets using these details. 
  3. On StubHub, go to My ticketsSales and find your sale. Do you see a Confirm transfer button?
    • Yes: Click Confirm transfer to tell us you transferred the tickets
    • No: You're all set! We'll automatically confirm your order within 30 minutes of transferring the tickets.

In case the buyer hasn't accepted the mobile transfer, and you followed those steps correctly, you don't need to do anything else.